Category Archives: Security

How to Get the Setup Log File if Avast Installation Fails

There may be several reasons if you’re trying to install and download Avast on your computer and could not be successful or it quits unexpectedly. If you connect to any tech support service providing company to help you in Avast installation, you will be asked to provide a setup log file for further analysis. You can access and copy a setup log file to a text file from the screen where Avast Setup wizard notifies you about an error that occurs while completing the setup.

Below the instructions are given to get the setup log file if Avast installation fails, but make sure that you perform then in order. So proceed as follows:

  • When you’re notified by the Avast Setup wizard while completing the setup that an error is occurred, there are two options in the middle of the screen, click on ‘View setup log’ button.

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  • Earlier step will take you to Avast Log Viewer screen where you need to set Verbosity to ‘Debug’ listing from the rollover menu in the left corner at the bottom side.

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  • Then click on the option ‘Copy to clipboard’ that you’ll find in the lower right corner at the bottom side.

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  • Now, open the ‘Notepad’.

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  • Click on the edit button in the ‘Notepad’, and click ‘Paste’ to insert the setup log data from the clipboard.

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  • Then again drag the cursor to the top menu bar and select ‘File’, and click ‘Save as…’,

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  • ‘Save’ the setup log anywhere on your computer as a text file named SetupLog.txt.

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  • Once it’s done, exit from the ‘Notepad’, and then click ‘Close’ to exit Avast Log Viewer.

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  • All ‘Done’ to exit from Avast Setup wizard.

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After performing all the steps correctly, please compress the setup log file SetupLog.txt using a file compression tool built in your Windows then send it as an e-mail attachment to your specific Avast technical support service provider for further analysis.

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Steps to Create and Use Avast Rescue Disk

There are multiples types of malwares and infections which may prevent the Avast installation on your computer. So if you want to install and use Avast on your computer in this case, you need to create Avast Rescue Disk first and use it to remove malware and infected files.

  • Create Rescue Disk on a CD or USB drive
  • Boot up your computer from Rescue Disk
  • Scan your PC for viruses and other infections
  • Repair or delete infected files

Step 1: Create Rescue Disk on a USB drive or CD

To create a Rescue Disk image either you need an empty USB drive with 500 MB or more free space or a blank recordable CD; CD/DVD-writer; burning software that can write in ISO file format (Alternative method).

Important Note:

Computers manufactured around year 2000 were not able to boot from USB drive. So if you’re using one computer that was manufactured around year 2000, you need to use the Alternative method to create Rescue Disk on a CD.

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Follow the instructions to create Avast Rescue Disk on a USB drive,

1. Open the Avast user interface.

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2. Go to its main menu then select Tools and then Rescue Disk.

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3. Insert an empty USB drive into its port and choose USB from the select media drop-down menu. Then click on the Create Rescue Disk option. It’ll open a new window.

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In this next window, select the letter that indicates your USB drive.

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Click on the Yes or OK button if it asks you to erase content of selected USB drive. Thiwill confirm your action.

4. A progress bar will show at the time your Rescue Disk is being created. Click “OK” after the Rescue Disk image is complete.

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Step 2: Boot up your computer from Rescue Disk

Once a Rescue Disk image is created, you can boot an infected system using the external USB (Preferred method) or CD (Alternative method) drive at the place of the internal hard drive.

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Follow the instructions given below to boot from Rescue Disk on a USB drive,

1. Shut down the computer and insert USB drive into the USB port with Rescue Disk.

2. Turn on that computer which needs to be scanned. Press the right key to enter the Boot Menu as soon as your computer is on.

Important Note:

  • Look at your computer’s BIOS boot splash screen text (often a computer manufacturer’s logo and/or hardware initialization details are shown on it for a few seconds before Windows starts) that explains you how can get the access to the Boot menu.
  • As there are many computer and BIOS manufacturers, so there may be multiple ways to access the Boot Menu. The most common keys which are used are Esc, F12 or F11. F10, F9, F8 or F5 keys also are used by some computer models or manufacturers.
  • As soon as you find the right key to access the Boot Menu, restart the computer again and keep on tapping that key.

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3. When the Boot Menu appears, choose USB device containing Rescue Disk from the list. It may be listed as Removable Devices, USB Storage Device, USB Flash Drive, or similar (sometimes it may be listed on a sub-menu with the other storage drives.)

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4. When you select the boot option from the correct external media, a message will display with the instructions that which key you need to press. And as soon as you press the right key, it starts Rescue Disk.

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Important Note:

If you are not able to access the Boot Menu, refer to the manufacturer’s website and go through the computer’s documentation, or try to connect to manufacturer’s support services. Also keep in mind that you may not boot those computers from USB drive which are manufactured around year 2000.

Step 3: Scan your computer for viruses and other infections

Your computer is ready to scan for malware as soon as Rescue Disk starts up on it.

1. Choose an option:

  • All hard discs – Scan the entire system.
  • Selected folders/discs – Scan only specific disc(s) or folder(s) on the computer. To select the folder(s) or disc(s) to scan, click on the “Change” option and then OK.

Note: If you want to scan compressed files (RAR, ZIP, etc), tick the option Scan all archives.

2. Then Click on the Start scan button.

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Now you’ll see a progress bar.

3. A scan report will appear after the scan is finished. All the threats found will be listed there in the report.

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And these details will be also in the results screen.

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Step 4: Delete or repair infected files

Once Computer Rescue Disk completes the scan, it notifies you if there is any threat found. If it detects any threat, you have two options:

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Fix automatically

1. Rescue Disk tries to detect and delete the malicious code from all infected files, while keeps other files intact. If Rescue Disk fails to repair any infected file, it’ll automatically delete that from the infected PC.

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2. In the next windows, you need to click Quit and restart computer button to exit Rescue Disk.

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Now when your computer restarts, remove the external USB drive/CD containing Rescue Disk from your system.

How to Fix the Issue if the Installer can’t Remove Previous Version Components

The Installer can’t Remove Previous Version Components “displays while installing or upgrading TrendMicro Worry-Free Business Security (WFBS) Agent 7.0

You receive the following error message if the WFBS 7.0 Security Agent (SA) failed to install or upgrade:

Installation Unsuccessful. The installer could not remove previous version components

Search the Trend Micro Support site for “Error code 302″.

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This issue encounters because the installer could not remove some components of the previous SA.

You have two choices to solve the issue:

  1. There is a manual way to remove the old Security Agent using the SA Uninstall Tool.

Using the Uninstall Tool, uninstall the Worry-Free Business Security (WFBS) Agent

To manually remove TrendMicro client/server security agent (CSA) or security agent (SA) on the following scenarios, use the security agent Uninstall Tool:

  • If you can’t install the client using any of the methods explained in the administrator’s guide or manual.
  • If you aren’t able to uninstall the CSA or SA from Control Panel > Add/Remove Programs.
  • In case you want to be sure that all the components of the client are removed from the computer.

The Uninstall Tool may support the following WFBS agent versions:

WFBS 9.0

WFBS SA 8.0

WFBS SA 7.0

To use the Uninstall Tool:

  1. Download the security agent Uninstall Tool.

Note: The process on how to run the Security Agent Uninstall tool can also be found in Preferences > Management Tools > Clients of the WFBS management console.

  1. By doing one of the following, log on to Windows as administrator or you may use any account with administrator privileges:

For Windows Vista or above with enabled User Account Control (UAC), right-click Uninstall.bat and choose Run as Administrator.

Click Yes if the UAC dialog box shows up, otherwise, double-click Uninstall.bat.

For Windows XP/2003, double-click Uninstall.bat.

  1. Wait untill the following message to appear:

Press any key to continue…

Do you want to reboot now? (Y/N)

If you do not want to reboot right now, type “N[Enter]”. A few of the drivers will not be removed until reboot.

If you want to reboot right now, type “Y[Enter]”, the computer will take 30 seconds to start again after the countdown ends..

Note: All the components can’t be removed until you don’t reboot your system. Restart the computer to complete the Security Agent uninstallation.

  1. Or reinstall the Security Agent. For the procedure,

There are different installation methods for the Security Agent or Client/Server Security Agent of Worry-Free Business Security (WFBS)

The multiple methods to install TrendMicro Client/Server Security Agent (CSA) or Security Agent (SA) of WFBS.

To install the CSA/SA:

  • Using Client Packager

The Client Packager tool allows you to install the CSA/SA via CD-ROM or similar media. This software utility compresses the setup or update files into one self-extracting MSI package, which can’t be copied to a CD or USB flash drive. This method lets you to install the CSA/SA via GPO on the systems with restricted connections or no connection at all to the Security Server.

The TMVS finds installed antivirus applications, searches for unprotected systems on the network, and installs the CSA/SA on these machines. TMVS pings the ports that antivirus software normally use to know if computers need protection or not. This way allows you to install the CSA/SA on multiple computers like remote installation.

  • Using Remote Install

You can remotely install the CSA/SA on multiple systems at the same time. This is possible to do on computers running the following (except where the Security Server is already installed):

Windows 2000

Windows XP Professional

Windows 7

Windows Vista

Windows Server 2003

Windows Server 2008

  • Via internal web page

By going to the internal web page, you can install the CSA on your computer.

  • Using Email Notification in WFBS

Using this procedure you can send an email message with a link to the installer.\

  • Using Login Script Setup, install the CSA

When unprotected computers log on to the domain, the Login Script Setup automatically installs the CSA. It is set on a server which is a primary domain controller using an account with administrator rights. It works only on those computers which are listed in the Windows Active Directory of the server.

  • AutoPcc install

To install using AutoPcc, run the \\<WFBS server>\Ofcscan\Autopcc.exe file.

Note: To check the installation logs and identify components that cannot be removed, you can go to the C:\Windows\Temp\WFBS_Debug folder,.

How to Troubleshoot Kaspersky Internet-Security Error 1719

Kaspersky 1719 error encounters because of corrupt download or incomplete installation of its anti-virus software. There is any issue with the Windows registry or your system is already under the influence of severe malware and infections, or there is already an anti-virus program running onyour computer, or some other application has meticulously removed Kaspersky anti-virus related files.

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Your system shows following symptoms if error 1719 encounters:

  • It appears and crashes all the running applications
  • While installing Kaspersky program, it crashes the PC
  • Computer freezes periodically
  • It executes the inputs with a delay and responds significantly slow

This error may appear while installing a any software program while a Kaspersky Lab-related program is running, or during installation of the Windows operating system, or while Windows startup and shutdown. To troubleshoot the problem, it’ll be helpful if you track that when the error 1719 encounters because it contains a crucial piece of information.

Please note that these instructions are applicable for Windows 10/8/7/Vista/XP/ME/2000

Below troubleshooting instructions are enlisted to resolve the issue. Progressively these steps become complex and time taking so it’s better to attempt them in ascending or in order to save your time and efforts.

Step 1: Repair Registry Entries Associated with Error 1719

 It’s not safe to edit the Windows registry manually to remove invalid Error 1719 keys unless you are an expert PC service professional. Because if you incorrectly edit your registry, your PC may stop functioning and bring irreversible damage to its operating system. It’s so sensitive that even one misplaced comma can prevent your computer from booting entirely.

So to ward off this risk, it’s better to use a trusted registry cleaner to scan and repair any Error or 1719-related registry problems. Because such tools automates the process of finding invalid registry entries, broken links within the registry and missing file references. They create an automatic backup before performing scan function with the ability to undo any changes in a single click along with providing you the protection against the possible PC damage. Moreover, they also include the advantage of improving computer speed and performance.

If you want to continue with the manual process, the very first thing to do is create the backup by exporting a portion of the registry related to Error 1719 (eg. Kaspersky Anti-Virus) then follow the instructions:

  1. Click the Start Menu icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “regedit” and press ENTER.
  8. Select the Error 1719-related key (eg. Kaspersky Anti-Virus) that you want to back up in the Registry Editor.
  9. Select Export from the File menu.
  10. In the Save In list, choose the folder where you want to save the Kaspersky Anti-Virus backup key.
  11. Type a name for your backup file in the File Name box, such as “Kaspersky Anti-Virus Backup“.
  12. Make sure that “Selected branch” is selected in the Export Range box.
  13. Click Save.
  14. The file is now saved with a .reg file extension.
  15. Now you have created a backup of your Kaspersky Anti-Virus-related registry entry.

Step 2: Perform a Full Malware Scan of Your PC

It may be possible that your 1719 error could be the aftermath of a malware infection on your PC. Because malicious programs, hackers and cyber intruders can damage, corrupt, or even delete Runtime Errors-related files.

Step 3: Clean Out the Junk Files from your System (Temporary Files and Folders)

Computer accumulates junk files from your normal web surfing habits and computer usage. These junk files cause the system to perform slow and run sluggishly so you need to clean out it occasionally because it not only fix kaspersky 1719 error, but can also dramatically speed up the performance of your system.

Disk Cleanup (cleanmgr) is a Microsoft’s tool to remove junk entries from the system. Follow the steps written below to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start Menu icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “cleanmgr” and press ENTER.
  8. Disk Cleanup will start calculating occupied disk space on your computer.
  9. The Disk Cleanup dialog box will show up with series of checkboxes from where you need to select the “Temporary Files” category in most of the cases because it occupies the most disk space.
  10. Also check the boxes of the categories that you want to clean and then click OK.

Step 4: Update the Device Drivers of Your Computer

1719 errors can be related to outdated or corrupt device drivers. Drivers may stop working suddenly even if they were working fine yesterday and there may be different reasons of that. So updating the device driver can also solve the Error 1719 problem.

Finding the exact driver for your Error 1719-related hardware device may be extremely complicated and time consuming. But installing the wrong or an incompatible version of the right driver may make your issue even worse.

Although it is not obvious that your Error 1719 is related to hardware driver problems, but it’s better to ensure that all of your PC device drivers are up-to-date to maximize PC performance and ward off the unusual issues.

Step 5: To “Undo” Recent System Changes, Utilize Windows System Restore

To offer you help for resolving the Error 1719 problems, Windows System Restore allows you to “go back in time” with your PC. It may return your computer’s system files and programs back to a time when everything was working smooth. It may be helpful to avoid hours of troubleshooting headaches related with 1719 errors. And also mind that using System Restore will not affect your documents, pictures, or other data.

To use System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start Menu icon.
  2. Type “System Restore” in the search box, and press ENTER.
  3. Click System Restore in the results.
  4. If prompted provide any administrator passwords.
  5. And further, follow the steps in the Wizard to select a restore point.
  6. Restore your computer.

Step 6: Uninstall and Reinstall the Kaspersky Anti-Virus Program Associated with Error 1719

If error 1719 is related to a specific program like reinstalling Kaspersky Anti-Virus-related software, uninstall the program installed earlier.

Instructions for Windows 8:

  1. To produce the Start Menu image, hover the cursor in the bottom left of the screen.
  2. Right-Click to open up the Start Context Menu.
  3. Click Programs and Features.
  4. Under the Name column, Locate Kaspersky Error 1719 associated program (eg. Kaspersky Anti-Virus).
  5. Click on the Kaspersky Anti-Virus-associated entry.
  6. On the top menu ribbon, click the Uninstall/Change.
  7. To complete the uninstallation of your Error 1719-associated program, follow the on-screen directions.

Instructions for Windows 7 and Windows Vista:

  1. Click the Start button and open Programs and Features.
  2. On the right side menu, click Control Panel.
  3. Click Programs.
  4. Click Programs and Features.
  5. Under the Name column, locate Kaspersky Error 1719-associated program (eg. Kaspersky Anti-Virus).
  6. Click on the Kaspersky Anti-Virus-associated entry.
  7. On the top menu ribbon, click the Uninstall button.
  8. To complete the uninstallation of your Error 1719-associated program, follow the on-screen directions.

Instructions for Windows XP:

  1. Click the Start button and open Programs and Features.
  2. Click Control Panel.
  3. Click Add or Remove Programs.
  4. Under the Name column, locate Kaspersky Error 1719-associated program (eg. Kaspersky Anti-Virus).
  5. Click on the Kaspersky Anti-Virus-associated entry.
  6. On the right side, click the Remove button.
  7. To complete the uninstallation of your Error 1719-associated program, follow the on-screen directions.

Now reinstall the program according to the Kaspersky Lab instructions after successfully uninstalling your Error 1719-associated program (eg. Kaspersky Anti-Virus).

Step 7: Run Windows System File Checker (“sfc /scannow”)

Windows systems have System File Checker which is a handy tool which allows you scan for and restore corruptions in Windows system files (including those related to Error 1719).

To run System File Checker (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “sfc /scannow” and press ENTER.
  8. System File Checker will start scanning for Error 1719 and other system file errors (the system scan may take a while so be patient).
  9. Follow the on-screen commands to complete the process.

Step 8: Install all Available Windows Updates

Microsoft keeps on updating and improving the Windows system files so installing all available updates may solve your issues associated with Error 1719. Sometimes just doing so can be a tool to fix your Runtime Errors problems.

Follow the steps below to check for Windows Updates (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button icon.
  2. In the search box Type “update” and press ENTER.
  3. Now the Windows Update dialog box will appear.
  4. If updates are available, click the button Install Updates.

Step 9: Conduct a Clean Installation of Windows

Before conducting this step, remember that reinstalling Windows will be a very time-consuming. It’ll alter all the changes that you made and you may lose your data so take the backup to avoid such loose.

It’s the final step to solve the issue which will allow you to start again with a fresh system after cleaning out all junks that have been accumulated over the normal usage of your computer.

If 1719 errors still persist after a clean install of Windows, it may be possible that there is some serious hardware issue in that case it is likely that you need to replace the associated hardware resulting the 1719 error.

Directives to Use Mac’s Safe Boot Feature

Sometimes your Mac computer shows problems even if it’s one day old. Although most of you may be fortunate that your Mac is running fine for years without causing any serious problem and there is no difficulty to start it up. But sometimes you may struggle with your machine if it refuges to finish booting and you’re against a deadline to finish of some crucial work.

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So here are a few important tips which may help you to solve your issue and make your Mac work again. These points include the solution of some general and address specific problems. But before moving forth, it’s advised to create a backup of all your data and then apply your steps for fixing the issue.

Apple has offered a Safe Boot (also referred as Safe Mode) option ever since the launch of Jaguar (OS X 10.2.x). Safe Boot enables the Mac to start up with the least system extensions, preferences, and fonts it needs to run.

Safe Boot is an option that make the Mac run again when any problem encounters caused by corrupt apps or data, damaged fonts or preference files, and software installation issues. In most of the cases, the issue you may experience is either a Mac computer which can’t boot completely and freezes at some instants along the way to the desktop, or a Mac which boots successfully, but as soon as you undertake specific tasks or use specific applications it freezes or crashes.

Safe Boot and Safe Mode

Both these terms may sound similar and most of the users think that both mean same. Technically, they’re different and can’t be interchanged, but most of the people don’t care while using them. Both define different operations and situations like Safe Boot is the process of forcing your Mac computer to start up using the bare minimum of system resources whereas Safe Mode is the mode your Mac machines operates in once the Safe Boot is complete.

What Happens while a Safe Boot?

A Safe Boot will do the following while the startup process:

  • Carry out a directory check of your startup drive.
  • Load only the bare minimum of kernel extensions OS X which are required to run.
  • If there is any other located at /System/Library/Fonts disable them all. Because sometimes it may be possible that third-party fonts are causing issues so enable only those fonts that are supplied by Apple.
  • Move all other font caches to the trash.
  • Disable all login or startup items.
  • A dynamic loader cache (OS X 10.5.6 or later) can cause problems like a blue screen freeze at startup, so, deleting it can fix problems. 

Some Features Will Be Missing

Once the Safe Boot is finished, and you’re at the Mac desktop, your system will be operating in Safe Mode.

But remember that not all Mac OS X features operate in this special mode. Specifically, the following written capabilities will either won’t work at all or be limited.

  • DVD Player may not work.
  • iMovie may not be able to capture video.
  • Devices connected to the audio in or audio out may not function.
  • Internal or external modems may not operate.
  • AirPort cards may not work and this depends on which version of the OS and the card is in use.
  • Quartz Extreme can’t run. Applications that use Quartz Extreme features, like translucent windows, may not work properly.
  • Network file sharing will be disabled in the OS X 10.6 and later versions.

How to Initiate a Safe Boot and Run in Safe Mode

Do the following to Safe Boot your Mac with a wired keyboard:

  • Shut down your Mac computer.
  • Press and hold the shift key.
  • Start up your Mac machine.
  • Release the shift key once you see the desktop or the login window.

Do the following to Safe Boot your Mac with a Bluetooth keyboard;

  • Shut down your Mac machine.
  • Start your Mac computer up.
  • When you hear the sound of your Macs startup, press and hold the shift key.
  • Release the shift key once you see the desktop or the login window.

You can troubleshoot the issue you are having with your Mac running in Safe Mode, like by deleting an application that’s creating problems, launching Disk First Aid and repairing permissions, or removing a startup or login item that’s causing issues.

How to Troubleshoot Kaspersky Anti-Virus Error Code 502

Kaspersky 502 error encounters because of corrupt download or incomplete installation of its anti-virus software. There is any issue with the Windows registry or your system is already under the influence of severe malware and infections, or there is already an anti-virus program running onyour computer, or some other application has meticulously removed Kaspersky anti-virus related files.

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Your system shows following symptoms if error 502 encounters:

  • It appears and crashes all the running applications
  • While installing Kaspersky program, it crashes the PC
  • Computer freezes periodically
  • It executes the inputs with a delay and responds significantly slow

This error may appear while installing a any software program while a Kaspersky Lab-related program is running, or during installation of the Windows operating system, or while Windows startup and shutdown. To troubleshoot the problem, it’ll be helpful if you track that when the error 502 encounters because it contains a crucial piece of information.

Please note that these instructions are applicable for Windows 10/8/7/Vista/XP/ME/2000

Below troubleshooting instructions are enlisted to resolve the issue. Progressively these steps become complex and time taking so it’s better to attempt them in ascending or in order to save your time and efforts.

Step 1: Repair Registry Entries Associated with Error 502

 It’s not safe to edit the Windows registry manually to remove invalid Error 502 keys unless you are an expert PC service professional. Because if you incorrectly edit your registry, your PC may stop functioning and bring irreversible damage to its operating system. It’s so sensitive that even one misplaced comma can prevent your computer from booting entirely.

So to ward off this risk, it’s better to use a trusted registry cleaner to scan and repair any Error or 502-related registry problems. Because such tools automates the process of finding invalid registry entries, broken links within the registry and missing file references. They create an automatic backup before performing scan function with the ability to undo any changes in a single click along with providing you the protection against the possible PC damage. Moreover, they also include the advantage of improving computer speed and performance.

If you want to continue with the manual process, the very first thing to do is create the backup by exporting a portion of the registry related to Error 502 (eg. Kaspersky Anti-Virus) then follow the instructions:

  1. Click the Start Menu icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “regedit” and press ENTER.
  8. Select the Error 502-related key (eg. Kaspersky Anti-Virus) that you want to back up in the Registry Editor.
  9. Select Export from the File menu.
  10. In the Save In list, choose the folder where you want to save the Kaspersky Anti-Virus backup key.
  11. Type a name for your backup file in the File Name box, such as “Kaspersky Anti-Virus Backup“.
  12. Make sure that “Selected branch” is selected in the Export Range box.
  13. Click Save.
  14. The file is now saved with a .reg file extension.
  15. Now you have created a backup of your Kaspersky Anti-Virus-related registry entry.

Step 2: Perform a Full Malware Scan of Your PC

It may be possible that your 502 error could be the aftermath of a malware infection on your PC. Because malicious programs, hackers and cyber intruders can damage, corrupt, or even delete Runtime Errors-related files.

Step 3: Clean Out the Junk Files from your System (Temporary Files and Folders)

Computer accumulates junk files from your normal web surfing habits and computer usage. These junk files cause the system to perform slow and run sluggishly so you need to clean out it occasionally because it not only fix kaspersky 502 error, but can also dramatically speed up the performance of your system.

Disk Cleanup (cleanmgr) is a Microsoft’s tool to remove junk entries from the system. Follow the steps written below to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start Menu icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “cleanmgr” and press ENTER.
  8. Disk Cleanup will start calculating occupied disk space on your computer.
  9. The Disk Cleanup dialog box will show up with series of checkboxes from where you need to select the “Temporary Files” category in most of the cases because it occupies the most disk space.
  10. Also check the boxes of the categories that you want to clean and then click OK.

Step 4: Update the Device Drivers of Your Computer

502 errors can be related to outdated or corrupt device drivers. Drivers may stop working suddenly even if they were working fine yesterday and there may be different reasons of that. So updating the device driver can also solve the Error 502 problem.

Finding the exact driver for your Error 502-related hardware device may be extremely complicated and time consuming. But installing the wrong or an incompatible version of the right driver may make your issue even worse.

Although it is not obvious that your Error 502 is related to hardware driver problems, but it’s better to ensure that all of your PC device drivers are up-to-date to maximize PC performance and ward off the unusual issues.

Step 5: To “Undo” Recent System Changes, Utilize Windows System Restore

To offer you help for resolving the Error 502 problems, Windows System Restore allows you to “go back in time” with your PC. It may return your computer’s system files and programs back to a time when everything was working smooth. It may be helpful to avoid hours of troubleshooting headaches related with 502 errors. And also mind that using System Restore will not affect your documents, pictures, or other data.

To use System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start Menu icon.
  2. Type “System Restore” in the search box, and press ENTER.
  3. Click System Restore in the results.
  4. If prompted provide any administrator passwords.
  5. And further, follow the steps in the Wizard to select a restore point.
  6. Restore your computer.

Step 6: Uninstall and Reinstall the Kaspersky Anti-Virus Program Associated with Error 502

If error 502 is related to a specific program like reinstalling Kaspersky Anti-Virus-related software, uninstall the program installed earlier.

Instructions for Windows 8:

  1. To produce the Start Menu image, hover the cursor in the bottom left of the screen.
  2. Right-Click to open up the Start Context Menu.
  3. Click Programs and Features.
  4. Under the Name column, Locate Kaspersky Error 502 associated program (eg. Kaspersky Anti-Virus).
  5. Click on the Kaspersky Anti-Virus-associated entry.
  6. On the top menu ribbon, click the Uninstall/Change.
  7. To complete the uninstallation of your Error 502-associated program, follow the on-screen directions.

Instructions for Windows 7 and Windows Vista:

  1. Click the Start button and open Programs and Features.
  2. On the right side menu, click Control Panel.
  3. Click Programs.
  4. Click Programs and Features.
  5. Under the Name column, locate Kaspersky Error 502-associated program (eg. Kaspersky Anti-Virus).
  6. Click on the Kaspersky Anti-Virus-associated entry.
  7. On the top menu ribbon, click the Uninstall button.
  8. To complete the uninstallation of your Error 502-associated program, follow the on-screen directions.

Instructions for Windows XP:

  1. Click the Start button and open Programs and Features.
  2. Click Control Panel.
  3. Click Add or Remove Programs.
  4. Under the Name column, locate Kaspersky Error 502-associated program (eg. Kaspersky Anti-Virus).
  5. Click on the Kaspersky Anti-Virus-associated entry.
  6. On the right side, click the Remove button.
  7. To complete the uninstallation of your Error 502-associated program, follow the on-screen directions.

Now reinstall the program according to the Kaspersky Lab instructions after successfully uninstalling your Error 502-associated program (eg. Kaspersky Anti-Virus).

Step 7: Run Windows System File Checker (“sfc /scannow”)

Windows systems have System File Checker which is a handy tool which allows you scan for and restore corruptions in Windows system files (including those related to Error 502).

To run System File Checker (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button icon.
  2. In the search box, type “command” and don’t press ENTER yet!
  3. While holding CTRL+Shift key on your keyboard, press ENTER.
  4. It’ll prompt a permission dialog box.
  5. Click Yes.
  6. Now a black box will open with a blinking cursor.
  7. Type “sfc /scannow” and press ENTER.
  8. System File Checker will start scanning for Error 502 and other system file errors (the system scan may take a while so be patient).
  9. Follow the on-screen commands to complete the process.

Step 8: Install all Available Windows Updates

Microsoft keeps on updating and improving the Windows system files so installing all available updates may solve your issues associated with Error 502. Sometimes just doing so can be a tool to fix your Runtime Errors problems.

Follow the steps below to check for Windows Updates (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button icon.
  2. In the search box Type “update” and press ENTER.
  3. Now the Windows Update dialog box will appear.
  4. If updates are available, click the button Install Updates.

Step 9: Conduct a Clean Installation of Windows

Before conducting this step, remember that reinstalling Windows will be a very time-consuming. It’ll alter all the changes that you made and you may lose your data so take the backup to avoid such loose.

It’s the final step to solve the issue which will allow you to start again with a fresh system after cleaning out all junks that have been accumulated over the normal usage of your computer.

If 502 errors still persist after a clean install of Windows, it may be possible that there is some serious hardware issue in that case it is likely that you need to replace the associated hardware resulting the 502 error.

How to resolve error message ‘Package Broken’ or ‘Not a Valid Win32 Application’

The error message ‘Package Broken’ or ‘Not a Valid Win32 Application’ will reflect while installing Avast antivirus.

Follow the below written steps to resolve errors regarding Avast Antivirus setup file

While trying to run Avast 2016 installation, the error ‘Package Broken’ or ‘Not a Valid Win32 Application’ appears if the download is not complete. The best way to fix this issue is, try to download the setup file again.

If these errors appear, with the MD5 checksum utility, you can check the integrity of the Avast 2016 setup file you downloaded, to find out if the file you’ve downloaded is corrupted.

  • To make sure that you have downloaded the Avast 2016 setup file properly which is not corrupted:
  1. Download your Avast 2016 setup file from the its develop site and select the product of your choice:

Avast Premier 2016 | Avast Internet Security 2016 | Avast Pro Antivirus 2016 | Avast Free Antivirus 2016 | Avast Uninstall Utility

After downloading the product, save it to a location your computer in where it’s easy to locate and find.  Your Windows Desktop will be a nice option.

  1. Once you have downloaded your setup file, compare its MD5 hash with the correct checksum utility like a third party MD5 checksum utility:

To check the file for integrity:

 – Run the MD5 & SHA-1 Checksum Utility.

Avast - 1

– Click the Browse button on the right,

Avast - 2

And open the Avast 2016 setup file that you have downloaded.

Avast - 3

 – Below the correct and verified MD5 hash of each setup file are given. Copy the appropriate MD5 hash from the list given below:

Product edition                                                          MD5 hash

Avast Premier 2016                            BA7A1150639261D1AB3E35E3819EDFA7

Avast Internet Security 2016              872BE55115BEEFE9B8B7CE43AA1C6CD0

Avast Pro Antivirus 2016                   CD93BE254B308141435FB372215FA5A5

Avast Free Antivirus 2016                  9430AE7D1DD3805330628CD307BD2B1F

Avast Uninstall Utility                        1CB698757D7C855B2868A6EAF2E55A66

Avast - 4

Now paste it to the Hash field and click the Verify button.

  • If a popup message indicates that the MD5 hash matches, it means you have successfully downloaded the whole setup file and it’s okay to start the installation of any product of Avast 2016:
  1. Avast 2016: Installing Avast Premier
  2. Avast 2016: Installing Avast Internet Security
  3. Avast 2016: Installing Avast Pro Antivirus
  4. Avast 2016: Installing Avast Free Antivirus

In case the popup message doesn’t verify the MD5 hash, then you need to remove the previous setup and download your Avast 2016 setup file once again. Also check the compatibly of the software and software.

Software Products

Avast Premier 2016

Avast Internet Security 2016

Avast Pro Antivirus 2016

Avast Free Antivirus 2016

Compatible Operating Systems

Microsoft Windows 10 Home / Pro / Enterprise / Education

Microsoft Windows 8.1 / Pro / Enterprise

Microsoft Windows 8 / Pro / Enterprise

Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate

Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate

Microsoft Windows XP Home / Professional / Media Center Edition

How to Fix Installation Incomplete… Error code: #1603, 3002, 0x000

When installing TrendMicro antivirus and it stops between 70 to 100 percent, “Installation Incomplete… Error code: #1603, 3002, 0x000” error message appears on the screen of your computer.

It’s recommended that close all the programs currently running restarting the installer.

TrendMicro Errors

Important Note- It’ll better to bookmark this page or take the print out of this document before proceeding because during the procedure, you will be asked to restart your computer.

Follow the steps below to solve this issue:

Windows XP, Vista And 7

  1. Delete the contents of Temp folder.
  • Click on Start Icon and select Computer.
  • Double-click Local Disk (C:) > Windows > Temp.
  • Delete all the files inside Temp folder.
  1. Delete tmtdi.sys.
  • Click on Start Icon and select Computer.
  • Double-click Local Disk (C:) > Windows > System32 > drivers.
  • Delete tmtdi.sys file.
  1. Run the Permission Tool.
  • Download and install the Permission Tool and save it to your computer desktop.
  • Double-click the Ti_all_win_en_RegKeyFolderPermissionRecover_Tool0001.exe icon to run it.
  1. Run the RegKeyFolderPermissionRecover2.Exe.
  • Download the tool and save it to your desktop location.
  • Double-click RegKeyFolderPermissionRecover2.Exe to run it.
  • When the User Account Control window appears click on “Yes”.
  • When the Module Update window appears, click “OK”.
  • Now to save the changes, restart your computer.
  1. Delete the Trend Micro folder in the following locations:
  • C:\Program Files folder
  • For Windows XP: C:\Documents and Settings\All Users\Application Data folder
  • For Windows Vista and Windows 7: C:\ProgramData folder
  1. Delete the Trend Micro registry entries. Do the following:
  • Press the Windows Windows Key + R keys on your keyboard to open the Run window.
  • In the Open field, type “regedit” then press Enter. The Registry Editor window will open.
  • Delete the TrendMicro registry entries in the following locations:
  • HKEY_LOCAL_MACHINE\Software
  • HKEY_CURRENT_USER\Software

Important Note: Always create a backup of all your registry entries; because editing your computer’s registry always carries serious errors and risks on your computer. So before make and applying any changes creates its backup. If you need help, you can view the Help file by clicking Help > Help Topics on the Registry Editor window.

  1. Disable non Microsoft services.
  • Open the Run window by pressing the Windows+ R keys together on your keyboard.
  • Type “msconfig” in the open field then press “Enter”. Now the System Configuration window will open.
  • Click on the Services tab and the checkbox next to Hide All Microsoft Services.
  • Find and disable all non-Microsoft Windows services.
  • Click Apply then OK
  1. Reinstall your Titanium program.

Windows 8 And 10

  1. Delete the contents of the Temp folder then perform the following:
  • Press the Windows + E keys together on your keyboard to open the File Explorer.
  • Double-click Local Disk (C:) > Windows > Temp.
  • Delete all the files inside Temp folder.
  1. Delete tmtdi.sys, do the following:
  • Press the Windows + E keys on your keyboard to open the File Explorer.
  • Double-click Local Disk (C:) > Windows > System32 > drivers.
  • Delete tmtdi.sys file.
  1. Run the Permission Tool.
  • Download the Permission Tool and save it to your desktop location.
  • Double-click the Ti_all_win_en_RegKeyFolderPermissionRecover_Tool0001.exe icon to run it.
  1. Delete Trend Micro folder in the following locations:
  • C:\Program Files folder
  • C:\ProgramData folder
  1. Delete the Trend Micro registry entries. Do the following:
  • Press the Windows + R keys together on your keyboard to open the Run window.
  • Type “regedit” in the Open field, then press Enter. It’ll open the Registry Editor window.
  • Completely remove TrendMicro registry entries in the following locations:
  • HKEY_LOCAL_MACHINE\Software
  • HKEY_CURRENT_USER\Software

Important Note: Always create a backup of all your registry entries; because editing your computer’s registry always carries serious errors and risks on your computer. So before make and applying any changes creates its backup. If you need help, you can view the Help file by clicking Help > Help Topics on the Registry Editor window.

  1. Now reinstall Titanium program.

Best Practices to Make Your Computer More Secure

Be it your house, business, or machine, security is a challenge. This document is written from the security prospect of your computers. This write is about how you can protect your computing machines, data stored on them, accounts, and other identities & passwords. So here more technical security precautions are discussed which can be applied to laptops as well as desktops and you can adopt them as an independent administrator or a pro. Before implementing below written security precautions it’s important to notice that a few of precautions may depend on the communication protocol between the machine and the network.  If your local network or computer is managed by a support service provider, have a word with your provider before implementing any changes in order to keep the problems at a bay concerned with your network connection and machine.

Make Your Computer More Secure

Here a few best practices are explained to protect your computer:

Praxis the principle of least privilege (PoLP)

Keep the controls of your system by yourself and don’t give other the privilege to own your system. Practice the principle of least privilege and do not log into a computer as an administrator. Change the login account settings and customize them because if you’re running your system as an administrator, you are giving somebody else’s the right to hold the controls of your system. It leaves your machine more vulnerable to safety perils and trade on.

This kind of security patches brings more risks as these high-privilege accounts let the attackers monitor and attack on your system. Such perils can create extreme damage even if you’re visiting an unfamiliar Internet site or opening a malicious link or an email attachment. This sort of risks can further reformatting your hard drive, wipe out all your files, and manipulate or creating a user account with administrative access. But if it’s necessary to perform tasks as an administrator, make sure that you always follow security procedures.

Run a security application

Run a security application

It is very much important to download and run a security application to keep your system safe and maintain its security irrespective of the platform your system is running on. Security software are the tools to help you to protect the files, software and personal information stored on the system. They alert you if there is any potential threat.

Keep all existing software updated

software updates

Keep all your applications updated because every here and there new virus definitions release, which bring more perils to you as a user. Plus, outdated applications don’t let the system to perform to its full extent.

Keep the backup of all your important data and files

backup-files

Keep the back up your data otherwise you may lose the access of your data permanently. If you keep back up of your information frequently, it’ll help to secure your data even if there is hardware failure, virus attack, and your operating system crash. For the same reason it’s recommended that save files in multiple places like cloud, external hard disk, etc.

Jessica is an expert tech writer and work for computer repair service provider company, who writes about technicalities involved with the system’s hardware as well as software and always discuss about latest tips and tricks about virus removal and data recovery services.

Why You Should Protect Unimportant Data Also

If you think that only certain data like financial information, banking details, company details, and credentials are the only important things which you need to protect, then you may prove wrong when it comes to risk factor involved with every type of data. Many of you place a high priority on certain data, however; even mundane data can be very useful for you and you need to pay attention on that as well. It has been observed that it’s easy to gain the access of that data that you think is not really important.

unused data

Your competitors may use your data for nefarious purposes, hackers and intruders may use to get the access of your system and for other reasons. Unimportant data may also provide valuable insight about you and your work which may highlight your vulnerabilities. Snoopers may enter in your email servers without penetrating the security layer of corporate servers. Because they obtain information from the data you think is useless, but it still offers valuable insights to the enemy. If they get succeed to make the entry in this way, the tight security which you have applied on the server and system is worthless.

It’s useless that you spent significant time and money to shore up the security system to analyze vulnerabilities and prevent the threat if enemies are able to access and misuse the information.  Securing yourself against every kind of online and offline risk does not mean that you need to be paranoid always. It’s not about being paranoid; it’s about being more realistic, more practical about your security. If you don’t pay attention to every kind of risk involved with your information, it’s much more likely to have protection from a foreign nation, which may break the encryption on your hard drive, but not being secured in your neighborhood who may steal anything with ease.

Jessica is an expert tech writer and work for computer repair service provider company, who writes about technicalities involved with the system’s hardware as well as software and always discuss about latest tips and tricks about virus removal and data recovery services. In this article she discuss about why you should secure your unimportant data.