Category Archives: Update

1800-832-424 | Webroot Technical Support a necessity for Internet User

Webroot Antivirus Technical Support helps you to get protected from all the attacks present on the internet and renew security. The Technical Support team is always there to help customer in every software and hardware renew problem. They help you in installing Anti-virus and eliminating virus from the PC.

Webroot Antivirus Technical Support
Webroot Antivirus Technical Support

All an antivirus has to do is take out any infected software that’s present on your computer device. The other task of Antivirus is to block any future attack by viruses, Trojans, ransomware, and other types of malware.  Webroot internet customer security goes way beyond these basic tasks. Among its several features a support browser for a simple password manager, bank transactions, a secure file shredder, Auto-renew and latest ransomware defense. It’s almost a package, and it does its core antivirus tasks very well. Webroot Antivirus support or you can simply say its Auto-renew compatibility is amazing with every operating system. Customer can reach service centre by calling on Phone Number -1800-832-424.

Features of Webroot Antivirus Internet Security Support

Renew Parental Control

Parental control in Webroot internet security service goes a little outside the absolute basics. Customer can manage this application separately for each Windows account on the PC, and check if settings need a password.

The website filtering methodology describes two dozen website groups that customer might not want your children to watch. It is basically bifurcated in to four major groups: Adult or Sexual; Controversial; Communication or Media; and Entertainment. The suggested Webroot internet security service blocks all groups, while the Teenager and Pre-teen profiles are lighter. Of course you can simply pick and select your own favorite category group. For more details contact Webroot Customer Service centre by calling on their Phone Number.

Auto-Renew Flexible Backup

Webroot internet security backup doesn’t run repeatedly in the background, as you have to inform it just what you want it to do. But, it’s really, really easy to use. You just tell it What, Where, When, and How to do back up, and store your choices as a backup profile. Customer can check off Documents, Music, Images, Desktop, and Videos, or add user-specified folders. Customer can back up locally-saved email for Microsoft Outlook, Windows Mail, Thunderbird, or Windows Live Mail. Customer can feel free to call Webroot Antivirus Technical Support Service Phone Number (1800-832-424) for any help.

As for where to store or do back up, the answer is Webroot Online Drive. It will be seen as a folder on your device, it’s basically a 5GB of hosted online storage. You can also select a folder on a removable, local, or network drive. Now you can also use your Drop box account as an alternative option. Make sure that Online Drive is only accessible for the default backup profile, not for any extra profiles customer might make. Phone Number (1800-832-424) of service centre can be obtained from the official website.

Renew WebrootSafePay

If you’re just browsing the web for videos of cricket or music, any browser can do. But if your task is to log in and do some monetary transactions from your account, that’s another thing. When Webroot Antivirus Support Service detects that you’re going for a financial site, it opens it in SafePay, a secure mode with a safe browser, full-featured that handles several tabs.

To get secured from the infections over the internet, call Webroot internet security Service Phone Number. It also has additional features as mentioned above. Just call for the Webroot tech support Service phone number, if you are not able to do software installation or don’t have the skills to do so. You can go for the Webroot Customer service centre with a renowned tech support company by calling on their Phone Number. The team of Webroot Customer service will help you in every step as they are expert in this work. They will give you every renew method or will remotely access your device to install the Webroot internet security support. You can also do the renewal of Webroot by calling Phone Number Customer service support centre. They will tell you each and every thing regarding webroot support step by step on Phone Number .

Fixing Print Spooler Error in Windows 7

There may be many reasons if you caught print spooler error in Windows 7. This article includes step-by-step instructions on how you can fix print spooler error in Windows 7 by-hand according to the level of the complexity of issues. It may be possible that these steps may not work for a few of complicated problems, but they may be helpful in saving you from print spooler error. If you cannot fix error on your own, you can ask the printer technology experts to help you. PCTECH24.COM.AU has skilled professionals who can provide you support for Brother Printer, support for Cannon, Epson, or any other brand’s printer. If you will not be able to fix your problem by yourself, support team of PCTECH24.COM.AU will help in each problem.

Printer Technical Support Services
Printer Technical Support Services

Among different reasons of print spooler errors, one reason may be the access to the printer drivers. The local printer may not be running because of printer driver issues which may cause adding the printer connection failed. Because of driver issues, you may receive the message similar to:
“Attempt of adding the printer connection failed. The local print spooler is not running. Restart the print spooler or restart the machine” please.

Or “Windows is unable to open Add Printer. The local print spooler service is not running. Restart the print spooler or restart the machine” please.

Here are some steps given to deal with these messages, but before following these steps, try restart print spooler first of all. If it doesn’t work for you then move the following procedure:

1. Open the system Registry Editor and look for the key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers
This key usually has one or two sub-keys called Version-2 and Version-3. These keys hold the data of your printer configuration. Save these keys by Export these keys to save them to some safe place and remove the keys that have the name of your current printer.

2. Now, locate the key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
Export sub-keys of this key. The list of keys for default monitors will be including:
• AppleTalk Printing Devices
• BJ Language Monitor
• Local Port
• Standard TCP/IP Port
• USB Monitor
• Windows NT Fax Monitor
• PJL Language Monitor
There are some other keys that you need to remove from this section.

3. After removing the keys that have the name of your current printer, you will need to remove files for old drivers which may be located in the folder C:\Windows\System32\spool\printers. The driver location may be different on your PC if you have installed Windows on other disk.
Now, check if print spooler runs properly.

4. Get newest drivers from vendor and install them for your printer. The problem with print spooler error in Windows 7 may be still there if you try to install the standard windows drivers or old drivers.

Often, this is only one problem that can be responsible for print spooler error in Windows 7. However, if you are not comfortable with these steps, you can ask printing device experts to get Epson Printer Technical Support Services or any other printer.

How Technical Support for Webroot Antivirus can Help You Safeguarding Your Computers

Webroot is worth considering if you are looking for a powerful antivirus solution for your computers. While detecting infections, it doesn’t return false positives and while in running state, it doesn’t drain your device’s battery life so have no impact on general performance.

technical support for Webroot antivirus

technical support for Webroot antivirus

In the present technical scenario, it is not possible to keep your digital life safe. The risk increases in tenfold if you are fond of online shopping, browsing, banking, etc.  Today, viruses and malwares have become one of the biggest threats for computer users so along with providing good protection, you need to be careful what you are browsing, downloading, and watching. You need to make sure that your Webroot protection remains active all the time as infections may attack your device when you are offline.

Webroot is a solid option if you are concerned with the security of your computers and smartphones. It has with a good rate of the latest malware detection in real time. Its good malware detection rate and various other features feature it in the category of one of the most trusted and popular antivirus software. If you are facing security challenges to keep your computers and connected peripherals safe, you can install Webroot protection on your device for worry-free digital life.

Webroot antivirus offers a decent range of features that safeguard your device from malware. It is the right software if you are looking for a security solution.  It excels at proactive protection along with making sure that it offer you completely safe environment while performing any task on your device.  It runs in the background so you can do your work while it is spotting malicious programs.  There is a risk of risk of getting infected by malicious programs every time when you surf online or connect any external disc drives to your computer.

While interacting with your computer, it is important to protect it from viruses. For your device protection, you can install Webroot protection on it. If you encounter with any issue with your Webroot installation, configuration, and upgrade, you don’t need to be worried. PCTECH24.com.au provides technical support for Webroot antivirus to download, install, and configuration on y our PC.

Webroot Antivirus protection prevents any virus or malicious software from entering your computer and protecting it from being hacked. Its protection ensures that you are giving your device a safe environment irrespective of what task you are performing on it. But if there is any issue with your Webroot antivirus, your private information, files and browsing history will be at risk. For speedy resolution to your antivirus related issues, you can call PCTECH24.com.au experts for getting technical support for Webroot antivirus.

PCTECH24.com.au has fully committed professionals who are certified and experienced to handle day-to-day issues related to Webroot applications. Our technicians are well versed with the technical skills to fix Webroot antivirus installation, uninstall, upgrade and other problems that you may encounter with. Here experts will give you the right solution and advice to prevent the attack of viruses and if you already have infections, they can help you with their detection and removal.

1800 832424 – TECH 24 (AUS)- Google’s Best Tips to Android Ransomware Protection

It is always a matter of concern that ransomware are infecting Android devices. As per report and according to Google, less than 0.00001% of apps that you install from Google Play ever have ransomware. On a justifying note, Google states that you’re more likely to be struck by lightning twice. However, that doesn’t mean that Google say that ransomware isn’t a very serious issue. They are still a crotical problem and obviously need to give it a second thought while using your Android device. You will get hardly hurt if you exercise caution. It is must especially when a device has as much sensitive information as your tablet or phone.

support for android

It is good to hear that Google has already done a lot of the work for Android users. To keep ransomware and all kinds of other threats from infiltrating your device, it has built numerous protections into Android. You’re in the best shape if you’re among the roughly 3% of users running Android 7 Nougat.

Google implemented several new features in its latest version to fend off ransomware, like “safety blinders”. This feature keeps apps from finding out all other running apps. Android 7 Nougat also launched protections against clickjacking which is a technique that attackers use to trick users into clicking buttons where they can’t see to kickstart malware.

This can be a big relief for you that Google has made it impossible for a malicious program to change your PIN. It is one of the most common way attackers and hackers use. They lock users out of their devices using ransomware apps and reinforce them to set up a PIN or other lock. Now for safety, Android apps are also sandboxed. Android apps will run inside isolated virtual containers so that they could not poke around where they’re not supposed to interfere. Though it’s not a impossible task to break out of a sandbox, but it is arduous.

There’s also a feature called Verify Apps feature, which has been around for years. This feature scans for suspicious behaviour and blocks them.  This feature will even remove suspicious behaviour from your device in very serious situations, all without you lifting a finger.

How Android users can avoid getting a ransomware infection

The first step to avoid getting a ransomware infection on your Android device is, don’t mess with the “untrusted sources” switch in your settings. Google screens apps in Google Play after checking them on its security parameters. It is not obvious that other places where you can find Android apps, like third-party app stores and filesharing sites will be necessarily screening apps.

Google advises you to do little investigation before clicking on download and install button of any app even in Google Play Store. Though Google is good at keeping threats out of its store, but still odd ones can still slip through cracks. Before installing any app, have a look at its reviews and see what permissions it will request. Skip the install if in case things aren’t adding up.

Another super-simple way to provide the protection to your device is, keep the software up-to-date. Make sure that you have the latest Android patches and current updates whatever software you have installed on your device. It will help you keeping malware at bay.

If you it is being difficult for you to understand how you can keep your device protected against ransomware and malware, you can ask the experts to do hacks for you. Here at PCTECH24.COM.AU, we have experienced experts who can provide you support for android ransomware protection as well as device running on any other platform.

7 Top Reasons Windows Becomes Unresponsive

It is a signal of danger if your computer stops responding to your inputs or shows delayed response. Sometimes at initial stage, you may not lose work because of it, but hanging programs or a total system freeze will definitely hamper your productivity and later cause system crash. Many of you may know why Windows crashes and how to troubleshoot these crashes, but one thing that every user need to know that, computer problems always don’t always manifest through random shutdowns or a blue screen. Here are some reasons enlisted below that may be responsible for momentarily Windows will freeze ups.

Windows 10 OS Technical Support
Windows 10 OS Technical Support

Incompatibility of Hardware

An incompatible piece of hardware with your version of Windows may cause stability issues. Your system will show blue screen if there is any hardware problem and to avoid damage, Windows shuts down. If you experience system freezes, try to recall if you have connected some new hardware to your PC recently.

Any peripheral hardware unit like printer, keyboard, mouse, USB drive, or other external device could be the source which is causing the problem. Replace your outdated hardware with a modern device and see if it helps. People may get their old hardware working with newer versions of Windows long after their hardware units are retired with the help of compatibility modes and some tweaks. For example, if you can’t live without a particular device, try using a virtual machine emulating an older version of Windows.

Driver Issues

It could be driver if your hardware isn’t the reason of a problem. A driver is a small piece of software program which allows correct Windows interfacing with hardware. On Windows computers, a generic Microsoft driver works just fine for basic devices like a mouse or keyboard. If you want to use specific features of a device, the device will require its own driver. Problems may chase your device if your installed drivers are not updated or you have installed the wrong driver for your device.

The general rule with drivers is, don’t touch them if everything is working fine. If your computer manufacturer provides driver update utilities then it is fine otherwise, avoid using third-party driver update utilities as they may be shady and could screw your device up more than fixing it. However, if you suspect that there is a driver problem, you can ask the experts at PCTECH24.Com.AU to stop replace outdated drivers on Windows 10 and stop your version of Windows 10 from controlling your drivers. At PCTECH24.COM.AU, you get Windows 10 OS Technical Support.

If you are updating your drivers manually, verify that you’re using the right 64-bit or 32-bit driver, depending on your system.

A Messy Windows Registry

Windows Registry is a database which holds detailed information about system and its configuration. Windows takes a note in its Registry whenever you remove or install any software, edit a setting, or make any changes yourself. Most of the time, it is better not to intervene the Registry. Do not use Registry cleaners, as they are good for nothing and won’t provide any performance benefits, moreover, put your device at danger. However there are trusted registry cleaning tools also which may clean thousands of errors.

If your registry is screwed up, it will cause crashes. In this scenario, you’ll probably need to reinstall your Windows. You will not need to reinstall your Windows until you haven’t hit by malware or made a mistake while editing the registry or used a poor registry cleaning program.

Any Type of Malware and Other Infections

Malware, spyware, worms, the catch-all term for viruses, and other nasties can wreak havoc on your PC. These infections specifically malware may take over your system, inject ads into your browser causing it to freeze and degrade performance or rootkits inhibiting your system in plain sight. Foreign agents, viruses and other infections make your device unstable.

Using a Substandard Antivirus Program, or More than One

Though it is not a common problem now-a-days as it was, but worth mentioning. If you run more than one antivirus programs, they’ll conflict with each other and potentially cause sluggish performance of your device. To keep your device safe and top of its performance, install and run a good antivirus program.

If you’re suffering from malware, or any other infections, there are easy ways to clean such infections including running powerful security software. Moreover, you can seek the help of experts to get rid of computer infections and install a powerful application like Trend Micro as it can detect multiple viruses and infections present in your machine and remove them. At PCTECH24.COM.AU, you get comprehensive Technical Support for Trend Micro.

Software Program’s Bugs

Though, it out of your control, but poorly-written software program may be the reason of unstable and unpredictable performance of your PC. You might notice that you fall for troubles only when you use certain program which hasn’t been updated in years or you are using a poorly optimized browser extension.

If you know that this particular app is causing uninstall and remove it and install its alternative. Try disabling extensions one by one if you find that the problem occur in your browser. Remove any plugins that are not safe and you don’t use.

User Tweaks

Once you have eliminated all the problems described above, there is a possibility that your stability problem may be coming from a tweak that you’ve made.

It shouldn’t interfere with your system if you are making changes from the Control Panel/Settings, but it might cause issues if you are using third-party tools to customize the nitty-gritty bits of Windows. Check the tools that you’ve used for Windows 10 privacy, tweaking the Taskbar, or similar deep tweaks. If you can’t find any other source of instability, consider reversing those changes.

There are fair chances that frequent freezing you deal with has its root in any of these above described sources. Most of them are in your control and it just takes is a bit of troubleshooting to figure out where the problem is. Once you know where the problem lies and fix it, you can get back to use your PC like normal.

Refresh your Windows operating system and reset it to its default state, i you don’t want to spend time on these fixes described above.

How to Recover Password for Windows

What if you forget or lose your login credentials because you are accessing your account after a long time or there are so many IDs and passwords that’s why it is tough for you to remember. In such tricky situations, password recovery tools can be useful. These tools can be handy for you if you work as IT or network engineer. Password recovery tools can be useful as a computer user also while reinstalling or upgrading your version of Windows. These tools can help you to understand certain security risks like storing credentials unencrypted, and mitigating them.

Window Support
Window Support

How to Recover Passwords Saved by Web Browsers

It is easy to recover passwords saved in the popular web browsers like Internet Explorer, Google Chrome, and Mozilla Firefox. To recover password in Chrome and Firefox, you can access a list of saved passwords via the browser settings. You can view a list of saved passwords in the Credential Manager of Windows for Internet Explorer in Windows 8 and Windows 10. You can use these ways to double-check passwords you’ve saved.  For instance, you may need to know a password to login to a website from another computer on which it isn’t saved. However, it is risky also to save browser passwords and someone quickly could get to them.

Moreover, there are third-party tools also that can help you to recover passwords from multiple browsers. These tools allow you to save a list of all the passwords and will prove handy when you are reinstalling Windows or upgrading it and don’t utilize browser syncing. To keep your passwords more secure, you can import them in password managers which encrypt them for better security.

Alternatively, Firefox users need to enable their native master password feature that put encryption on the passwords so that third-party tools cannot recover them.

How to Retrieve Passwords for Wi-Fi Networks

Yu can also recover WEP keys, Wi-Fi passwords, and the PSKs of WPA or WPA2, saved by Windows.In Windows 7, open the Network and Sharing Center, select Manage Wireless Networks, click on the desired network to open it, and view the password on the Security tab. In Windows 8 and Windows 10, you can view the passwords in that same place, but you won’t find Manage Wireless Networks screen as it is gone. In Windows 8 and late, you can only open the wireless network properties of the specific network you’re connected to via the Network and Sharing Center. Windows 8 and later also, you can use third-party tools to capture and export a list of all the Wi-Fi passwords.

As you have seen how easy and insecure it is to retrieve Wi-Fi passwords stored by Windows.  You can see that the personal (PSK) mode of WPA/WPA2 can be very insecure than the Enterprise mode. The personal mode means if all the users will have and use the same password and their device is stolen or lost, or they leave the company, you will have to change the password in order to keep your network secure. But when you use the enterprise mode of WPA/WPA2, you could simply change or revoke a particular user’s login or password. Though the enterprise mode needs a RADIUS server the 802.1X authentication, but these days there are cloud-based options so you don’t have to deploy your own server.

How to Catch Login Credentials Sniffed from the Network

In recovering lost or forgotten passwords, catching login credentials sniffed from the network might not have a big practical use, but it helps demonstrate network security risks. In order to capture usernames and passwords for various kinds of services via protocols like HTTP, SMTP, FTP, and POP3, you can use tools to monitor a certain PC’s or the entire network’s traffic.

When you are on public Wi-Fi hotspots that have no encryption, remember to ensure that all services and sites you login should be using the standard SSL encryption. To check if site is using SSL encryption, check for the https in the URL. You also need to ensure that email clients and other apps should be using encryption as well. For peace of mind, encrypt all your Internet traffic using a VPN server provided by your company or a third-party VPN service.

On private Wi-Fi networks that are secured and encrypted, you’re also vulnerable to password hacking and hijacking. Users can still snoop on each other’s network traffic on networks secured with the personal (PSK) mode of WPA/WPA2 security. However, with the enterprise mode of Wi-Fi security, this is not the case. So businesses and organizations should use it.

Email Server and Login Credentials Details

You may want to save the server and login credentials details along with the emails themselves if you are reinstalling Windows.  Windows has an email client Outlook that you may be using. To get the email server and login credential details, go into the account settings of the email client. But this usually doesn’t show you the password in clear-text. There are fair chances to forget the password if you don’t use it often. To quickly retrieve the server details and password, use a tool instead of having to reset it via the email provider and then save them to a text file for later reference.

How to Reset Windows Account Passwords

It’s typically easier to reset a forgotten password instead of having to reinstall Windows when working with non-domain Windows computers. You can reset anywhere via the Microsoft site if it’s a Microsoft Account on a Windows 8 or newer computer. You can use bootable tools to do an offline password removal for Windows 7 and earlier (or local accounts on Windows 8 and later). However, when performing offline resets like this, some of your secured data like any passwords saved by Windows and any files encrypted by Windows may be wiped out.

It’s easy to retrieve and save most passwords when reinstalling or clean upgrading Windows. It can save your passwords as well as time and frustration that may develop because you accidently wiped out your passwords and forgotten them. But it also impose risk if you store login credentials so it is recommended to you that for better security, utilize encryption for your saved passwords or a whole-disk encryption solution.

Though it is easy to find passwords for saved Wi-Fi networks, when trying to connect other devices to the wireless, but in this case hackers can also snoop on your public and private network connections. They can hijack your accounts and capture your passwords so for the superior security, use enterprise mode instead of the personal (PSK) mode.

How to Disable the Option “Use printer metrics to lay out document” and use the option “Allow background saves”

How to Disable the Option “Use printer metrics to lay out document”

Disable the Use printer metrics to lay out document option when you work with documents which were created in Microsoft Word for Windows 95 and Microsoft Word 6.0 for Windows. If you disable this option, Word does not check printer settings to calculate layout and formatting, hence scrolling speed gets increased.

Important Note: Use printer metrics to lay out document option is enabled by default in documents which are converted to preserve Word 6.0 for Windows document formatting or Word for Windows 95. Minor changes in document pagination or line wrapping may occur when you disable this option.

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Follow the steps given below to disable the Use printer metrics to lay out document option:

  • Start the Word program on your computer.
  • Click the Microsoft Office Button in Word 2007 and click File in Word 2010 and then click Word Options.
  • Click on Advanced option in the Word Options dialog box, scroll down to the Compatibility options for section, and then click on the option All New Documents.
  • Expand Layout Options, click in the check box to clear it available along side Use printer metrics to lay out document option, and then click on the OK option.

How to use the option “Allow background saves”

The Allow background saves option is enabled by default. You can continue to work in Word while you save a document if this option is enabled.

When this option is enabled, it uses additional system memory. You can disable this option if you want to conserve system resources. Follow the steps given below to do this:

  • Start the Word program on your machine.
  • Click on the Microsoft Office Button and then click on Word Options.
  • Click on the Advanced option in the Word Options dialog box, and then scroll down to the Save section.
  • Clear Allow background saves check box by clicking on it and then click on the OK button on your computer screen.

Important Note: A status indicator bar appears on the status bar when Word saves a document in the background. If Word may not save a document in the background, it saves the document in the foreground.

If you are a Windows user and facing any problem with any of the Microsoft or any other software program, you can ask the experts at PCTECH24.COM.AU to help you with the issues. PCTECH24.COM.AU provides support for Windows 10, Windows 8, Windows 7, and for other operating systems also.

Learn to Hide Annoying MacOS Update Notifications

It is really annoying if you log into your MacOS Yosemite and Sierra systems and you quickly hit with an Apple notification that says “You have updates”. It seems a pain if you are in the middle of something and you need to get your work done and your computer screen keeps on displaying notifications about updates. It not only disturbs you while interacting with your device, but also wastes time and create nuisance. It is really distracting to get updates that you don’t care about.

This guide will help you in learning the ways to hide some updates which may be annoying you:

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Get rid of a few unwanted MacOS update notifications

Though you cannot hide all update notifications, but a few of them, you can hide for sure. You can hide at least a few of update notifications that Apple doesn’t think are important. To get rid of a few of those updates follow the steps given below:

  • Head to the MacOS App Store
  • Click the “Updates” tab (icon)
  • Right-click in the area next to an update when your updates are shown and then select the option “Hide Update” from the popup menu

About a few of other update notifications

Below given tricks will work only for selected update notifications. It is not known how Apple has decided which updates are necessarily important and which are not. This T may not work out for all the Mac users and all updates. Some of you may find these tricks helpful and some of them may not. This technique doesn’t work on Keynote, Pages, Numbers, Xcode, iPhoto, iMovie, etc.

You may follow these steps to hide their notifications, but it is not necessary that they will work for you:

  • Open the MacOS App Store app
  • Click the Purchased tab (icon)
  • There will be bit open area next to an app, right-click there and choose the option “Hide Purchase”

These steps don’t work on Apple apps, but may work on third-party.

MacOS App Store Preferences

Many of the Mac users want that they get notifications if there is any update available rather than it get installed automatically. It is better to get notification about available updates as there may be updates to update those programs that you are not going to use for a long time and there may be crucial updates like security updates that you need to install immediately.

It would be better if there will be more granular notification of updates, but as of now, you can only put them off for a day at a time.

Learn to Remove and Unclog Epson WP-4540 Print Head Nozzles

Your presence here shows that your Epson printer’s printhead has stubborn clogs. This document explains 3 ways how you can clean and unclog an Epson printhead. Go through the document to learn how you can remove the printhead from an Epson WP-4540 for a deep cleaning.

Epson WP-4540 is a nice printing device which been sitting in storage for years and hardly shows any issues. It usually shows problems if you don’t take care of it properly and using without any maintenance over a long period of time. If you have tried to clean it and still a few heads are clogged, try to wet the printhead with cleaning liquid. If it doesn’t work out for you, take the printhead out for performing deep cleaning.

Important Advice: if you are a novice and not well aware of know-how, perform these steps under the supervision of experts or hire a professional.

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Unplug Power Supply 

The printer will prevent the cartridge from moving freely and raise a white lock when you open the cartridge door. So, you need to unplug the power supply before the lock is in place.  Disconnect the power immediately after opening the cartridge door to make sure that the cartridge assembly can be moved freely.

Remove the Panel at the Top

There will be a white knob on the left corner and near to that there will be a hole. Find it, press in with your finger to pop up the top cover. Repeat the similar steps to the right side.  On the front, there will be three screws, remove them.  Now you will see two wires: a red/black door trigger wire and a black ground wire. Also, there will be an electronic ribbon. Disconnect wires as well as electric ribbon and connect them back.

Unscrews the Back of the Printer

Turn to the back of the printer, and unscrew top two screws and then bottom two screws of the back wire plate.

Unplug Wires from the Back of the Printer

There will many wired combinations so it is advised to take a picture of the wire bundles to avoid any mistakes and put them back in sequence. Make a checklist from the top to bottom: pull out 4 white/gray, 3 gray, 3 black, 2 red & black wire bundles and then unscrew 1 black ground wire.

Remove the Back Plate

Now separate the top unit from the rest of the printer. Turn to the back of the printer and unscrew the four screws which are holding the box cover.

Remove Box Cover and Cartridge Door

Now turn to the front of the printer and on the front cartridge box, remove two screws and the remove one screw at top right. Now remove the cartridge door.  There will be two more screws holding the box cover, remove these two screws also and now remove the box.

There will be two screws holding ink tubes and 4 electronic ribbons, remove them and then remove four more screws to take the printhead out.

If you need any kind of guidance to take the printhead out, you can ask our experts to get the Epson printer Tech Support.