Tag Archives: avast errors

1800 832424 – TECH 24 (AUS)- Google’s Best Tips to Android Ransomware Protection

It is always a matter of concern that ransomware are infecting Android devices. As per report and according to Google, less than 0.00001% of apps that you install from Google Play ever have ransomware. On a justifying note, Google states that you’re more likely to be struck by lightning twice. However, that doesn’t mean that Google say that ransomware isn’t a very serious issue. They are still a crotical problem and obviously need to give it a second thought while using your Android device. You will get hardly hurt if you exercise caution. It is must especially when a device has as much sensitive information as your tablet or phone.

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It is good to hear that Google has already done a lot of the work for Android users. To keep ransomware and all kinds of other threats from infiltrating your device, it has built numerous protections into Android. You’re in the best shape if you’re among the roughly 3% of users running Android 7 Nougat.

Google implemented several new features in its latest version to fend off ransomware, like “safety blinders”. This feature keeps apps from finding out all other running apps. Android 7 Nougat also launched protections against clickjacking which is a technique that attackers use to trick users into clicking buttons where they can’t see to kickstart malware.

This can be a big relief for you that Google has made it impossible for a malicious program to change your PIN. It is one of the most common way attackers and hackers use. They lock users out of their devices using ransomware apps and reinforce them to set up a PIN or other lock. Now for safety, Android apps are also sandboxed. Android apps will run inside isolated virtual containers so that they could not poke around where they’re not supposed to interfere. Though it’s not a impossible task to break out of a sandbox, but it is arduous.

There’s also a feature called Verify Apps feature, which has been around for years. This feature scans for suspicious behaviour and blocks them.  This feature will even remove suspicious behaviour from your device in very serious situations, all without you lifting a finger.

How Android users can avoid getting a ransomware infection

The first step to avoid getting a ransomware infection on your Android device is, don’t mess with the “untrusted sources” switch in your settings. Google screens apps in Google Play after checking them on its security parameters. It is not obvious that other places where you can find Android apps, like third-party app stores and filesharing sites will be necessarily screening apps.

Google advises you to do little investigation before clicking on download and install button of any app even in Google Play Store. Though Google is good at keeping threats out of its store, but still odd ones can still slip through cracks. Before installing any app, have a look at its reviews and see what permissions it will request. Skip the install if in case things aren’t adding up.

Another super-simple way to provide the protection to your device is, keep the software up-to-date. Make sure that you have the latest Android patches and current updates whatever software you have installed on your device. It will help you keeping malware at bay.

If you it is being difficult for you to understand how you can keep your device protected against ransomware and malware, you can ask the experts to do hacks for you. Here at PCTECH24.COM.AU, we have experienced experts who can provide you support for android ransomware protection as well as device running on any other platform.

How to Get the Setup Log File if Avast Installation Fails

There may be several reasons if you’re trying to install and download Avast on your computer and could not be successful or it quits unexpectedly. If you connect to any tech support service providing company to help you in Avast installation, you will be asked to provide a setup log file for further analysis. You can access and copy a setup log file to a text file from the screen where Avast Setup wizard notifies you about an error that occurs while completing the setup.

Below the instructions are given to get the setup log file if Avast installation fails, but make sure that you perform then in order. So proceed as follows:

  • When you’re notified by the Avast Setup wizard while completing the setup that an error is occurred, there are two options in the middle of the screen, click on ‘View setup log’ button.

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  • Earlier step will take you to Avast Log Viewer screen where you need to set Verbosity to ‘Debug’ listing from the rollover menu in the left corner at the bottom side.

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  • Then click on the option ‘Copy to clipboard’ that you’ll find in the lower right corner at the bottom side.

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  • Now, open the ‘Notepad’.

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  • Click on the edit button in the ‘Notepad’, and click ‘Paste’ to insert the setup log data from the clipboard.

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  • Then again drag the cursor to the top menu bar and select ‘File’, and click ‘Save as…’,

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  • ‘Save’ the setup log anywhere on your computer as a text file named SetupLog.txt.

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  • Once it’s done, exit from the ‘Notepad’, and then click ‘Close’ to exit Avast Log Viewer.

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  • All ‘Done’ to exit from Avast Setup wizard.

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After performing all the steps correctly, please compress the setup log file SetupLog.txt using a file compression tool built in your Windows then send it as an e-mail attachment to your specific Avast technical support service provider for further analysis.

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Steps to Create and Use Avast Rescue Disk

There are multiples types of malwares and infections which may prevent the Avast installation on your computer. So if you want to install and use Avast on your computer in this case, you need to create Avast Rescue Disk first and use it to remove malware and infected files.

  • Create Rescue Disk on a CD or USB drive
  • Boot up your computer from Rescue Disk
  • Scan your PC for viruses and other infections
  • Repair or delete infected files

Step 1: Create Rescue Disk on a USB drive or CD

To create a Rescue Disk image either you need an empty USB drive with 500 MB or more free space or a blank recordable CD; CD/DVD-writer; burning software that can write in ISO file format (Alternative method).

Important Note:

Computers manufactured around year 2000 were not able to boot from USB drive. So if you’re using one computer that was manufactured around year 2000, you need to use the Alternative method to create Rescue Disk on a CD.

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Follow the instructions to create Avast Rescue Disk on a USB drive,

1. Open the Avast user interface.

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2. Go to its main menu then select Tools and then Rescue Disk.

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3. Insert an empty USB drive into its port and choose USB from the select media drop-down menu. Then click on the Create Rescue Disk option. It’ll open a new window.

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In this next window, select the letter that indicates your USB drive.

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Click on the Yes or OK button if it asks you to erase content of selected USB drive. Thiwill confirm your action.

4. A progress bar will show at the time your Rescue Disk is being created. Click “OK” after the Rescue Disk image is complete.

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Step 2: Boot up your computer from Rescue Disk

Once a Rescue Disk image is created, you can boot an infected system using the external USB (Preferred method) or CD (Alternative method) drive at the place of the internal hard drive.

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Follow the instructions given below to boot from Rescue Disk on a USB drive,

1. Shut down the computer and insert USB drive into the USB port with Rescue Disk.

2. Turn on that computer which needs to be scanned. Press the right key to enter the Boot Menu as soon as your computer is on.

Important Note:

  • Look at your computer’s BIOS boot splash screen text (often a computer manufacturer’s logo and/or hardware initialization details are shown on it for a few seconds before Windows starts) that explains you how can get the access to the Boot menu.
  • As there are many computer and BIOS manufacturers, so there may be multiple ways to access the Boot Menu. The most common keys which are used are Esc, F12 or F11. F10, F9, F8 or F5 keys also are used by some computer models or manufacturers.
  • As soon as you find the right key to access the Boot Menu, restart the computer again and keep on tapping that key.

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3. When the Boot Menu appears, choose USB device containing Rescue Disk from the list. It may be listed as Removable Devices, USB Storage Device, USB Flash Drive, or similar (sometimes it may be listed on a sub-menu with the other storage drives.)

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4. When you select the boot option from the correct external media, a message will display with the instructions that which key you need to press. And as soon as you press the right key, it starts Rescue Disk.

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Important Note:

If you are not able to access the Boot Menu, refer to the manufacturer’s website and go through the computer’s documentation, or try to connect to manufacturer’s support services. Also keep in mind that you may not boot those computers from USB drive which are manufactured around year 2000.

Step 3: Scan your computer for viruses and other infections

Your computer is ready to scan for malware as soon as Rescue Disk starts up on it.

1. Choose an option:

  • All hard discs – Scan the entire system.
  • Selected folders/discs – Scan only specific disc(s) or folder(s) on the computer. To select the folder(s) or disc(s) to scan, click on the “Change” option and then OK.

Note: If you want to scan compressed files (RAR, ZIP, etc), tick the option Scan all archives.

2. Then Click on the Start scan button.

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Now you’ll see a progress bar.

3. A scan report will appear after the scan is finished. All the threats found will be listed there in the report.

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And these details will be also in the results screen.

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Step 4: Delete or repair infected files

Once Computer Rescue Disk completes the scan, it notifies you if there is any threat found. If it detects any threat, you have two options:

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Fix automatically

1. Rescue Disk tries to detect and delete the malicious code from all infected files, while keeps other files intact. If Rescue Disk fails to repair any infected file, it’ll automatically delete that from the infected PC.

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2. In the next windows, you need to click Quit and restart computer button to exit Rescue Disk.

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Now when your computer restarts, remove the external USB drive/CD containing Rescue Disk from your system.

How to resolve error message ‘Package Broken’ or ‘Not a Valid Win32 Application’

The error message ‘Package Broken’ or ‘Not a Valid Win32 Application’ will reflect while installing Avast antivirus.

Follow the below written steps to resolve errors regarding Avast Antivirus setup file

While trying to run Avast 2016 installation, the error ‘Package Broken’ or ‘Not a Valid Win32 Application’ appears if the download is not complete. The best way to fix this issue is, try to download the setup file again.

If these errors appear, with the MD5 checksum utility, you can check the integrity of the Avast 2016 setup file you downloaded, to find out if the file you’ve downloaded is corrupted.

  • To make sure that you have downloaded the Avast 2016 setup file properly which is not corrupted:
  1. Download your Avast 2016 setup file from the its develop site and select the product of your choice:

Avast Premier 2016 | Avast Internet Security 2016 | Avast Pro Antivirus 2016 | Avast Free Antivirus 2016 | Avast Uninstall Utility

After downloading the product, save it to a location your computer in where it’s easy to locate and find.  Your Windows Desktop will be a nice option.

  1. Once you have downloaded your setup file, compare its MD5 hash with the correct checksum utility like a third party MD5 checksum utility:

To check the file for integrity:

 – Run the MD5 & SHA-1 Checksum Utility.

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– Click the Browse button on the right,

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And open the Avast 2016 setup file that you have downloaded.

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 – Below the correct and verified MD5 hash of each setup file are given. Copy the appropriate MD5 hash from the list given below:

Product edition                                                          MD5 hash

Avast Premier 2016                            BA7A1150639261D1AB3E35E3819EDFA7

Avast Internet Security 2016              872BE55115BEEFE9B8B7CE43AA1C6CD0

Avast Pro Antivirus 2016                   CD93BE254B308141435FB372215FA5A5

Avast Free Antivirus 2016                  9430AE7D1DD3805330628CD307BD2B1F

Avast Uninstall Utility                        1CB698757D7C855B2868A6EAF2E55A66

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Now paste it to the Hash field and click the Verify button.

  • If a popup message indicates that the MD5 hash matches, it means you have successfully downloaded the whole setup file and it’s okay to start the installation of any product of Avast 2016:
  1. Avast 2016: Installing Avast Premier
  2. Avast 2016: Installing Avast Internet Security
  3. Avast 2016: Installing Avast Pro Antivirus
  4. Avast 2016: Installing Avast Free Antivirus

In case the popup message doesn’t verify the MD5 hash, then you need to remove the previous setup and download your Avast 2016 setup file once again. Also check the compatibly of the software and software.

Software Products

Avast Premier 2016

Avast Internet Security 2016

Avast Pro Antivirus 2016

Avast Free Antivirus 2016

Compatible Operating Systems

Microsoft Windows 10 Home / Pro / Enterprise / Education

Microsoft Windows 8.1 / Pro / Enterprise

Microsoft Windows 8 / Pro / Enterprise

Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate

Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate

Microsoft Windows XP Home / Professional / Media Center Edition