Tag Archives: mac errors

How to Troubleshoot Adobe Reader installation Issues in Mac Computer

Sometimes your system may not meet the required system specifications so it shows installation issues. So before heading towards the troubleshooting points, check the system requirement.   So here are the system requirements for Mac computer users

  • Intel processor
  • Mac OS X v10.9, 10.10 or 10.11*
  • 1GB of RAM
  • 450MB of available hard-disk space
  • 1024×768 screen resolution
  • Safari 7 or 8 (Browser plug-in for Safari is supported on 64-bit Intel processor only)

You may receive the following errors while trying to connect to or download from the Adobe website:

  • Nothing happens.
  • A file stops downloading prematurely.
  • If any of the below described errors occur:
  • “The server returned extended information.”
  • “Connection failure has interrupted the download. Check your Internet settings and click retry.”
  • “Cannot connect to server, server cannot be found.”

Follow the steps written below to fix the issue:

  1. Try once more to download Adobe Reader

Click the Download button in an attempt to download Adobe Reader again.

  1. Check that you have a stable Internet connection

If you have poor Internet speed or it’s dropping again and again, it may deter you from downloading from other websites. In that case try to download from another website, like www.microsoft.com, www.apple.com, or www.mozilla.com. If the issue still remains connect to your network administrator to seek help, or any other help desk resource, or Internet service provider (ISP).

Once you establish a stable Internet connection, attempt to download the file again. Restart the download process again within the web browser that you were using if your original attempt of downloading the files was interrupted.

  1. Download when there are not peak hours of the Internet users

It may a possible reason that a large number of users over the Internet may affect the downloading results. So to avoid the interfere created by huge traffic over the Internet, try to download files when there is low traffic like in odd hour (early morning, late evening, etc.).

  1. Use a different link to download Adobe Reader

Try to download the Adobe Reader installer directly by using this link: get.adobe.com/reader/direct.

  1. Verify that JavaScript is enabled in your browser

Make sure that the JavaScript option is enabled. If it’s not enabled, go to the preference setting in your browser and enable it. Below instruction are specified as per he browser you may use, just follow them to enable JavaScript:

Apple Safari

  • Open the Safari browser in your Mac OS X mechine, go to the preferences (choose Safari > Preferences).
  • Click the Security tab.
  • Check that you choose Enable JavaScript is selected.

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  • Visit the Reader download page, and try to download the Adobe Reader again.

Mozilla Firefox

  • Open the browser on your Mac operating  system and go to the preferences (choose Firefox > Preferences).
  • Click on icon of the Content tab.
  • Check that you choose the option Enable JavaScript is selected.

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  • Visit the Reader download page, and try to download the Adobe Reader again.

Google Chrome

  • Open the browser on your Mac laptop and go to preferences (choose Chrome > Preferences).
  • Go to the Chrome Settings dialog box and scroll to the bottom to see and click on Show Advanced Settings.

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  • Click Content Settings under Privacy.

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  • Verify that you select the option Allow All Sites to Run JavaScript is selected, and then click OK.

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  • Visit the Reader download page, and try to download the Adobe Reader again.

Directives to Use Mac’s Safe Boot Feature

Sometimes your Mac computer shows problems even if it’s one day old. Although most of you may be fortunate that your Mac is running fine for years without causing any serious problem and there is no difficulty to start it up. But sometimes you may struggle with your machine if it refuges to finish booting and you’re against a deadline to finish of some crucial work.

safe_mode

So here are a few important tips which may help you to solve your issue and make your Mac work again. These points include the solution of some general and address specific problems. But before moving forth, it’s advised to create a backup of all your data and then apply your steps for fixing the issue.

Apple has offered a Safe Boot (also referred as Safe Mode) option ever since the launch of Jaguar (OS X 10.2.x). Safe Boot enables the Mac to start up with the least system extensions, preferences, and fonts it needs to run.

Safe Boot is an option that make the Mac run again when any problem encounters caused by corrupt apps or data, damaged fonts or preference files, and software installation issues. In most of the cases, the issue you may experience is either a Mac computer which can’t boot completely and freezes at some instants along the way to the desktop, or a Mac which boots successfully, but as soon as you undertake specific tasks or use specific applications it freezes or crashes.

Safe Boot and Safe Mode

Both these terms may sound similar and most of the users think that both mean same. Technically, they’re different and can’t be interchanged, but most of the people don’t care while using them. Both define different operations and situations like Safe Boot is the process of forcing your Mac computer to start up using the bare minimum of system resources whereas Safe Mode is the mode your Mac machines operates in once the Safe Boot is complete.

What Happens while a Safe Boot?

A Safe Boot will do the following while the startup process:

  • Carry out a directory check of your startup drive.
  • Load only the bare minimum of kernel extensions OS X which are required to run.
  • If there is any other located at /System/Library/Fonts disable them all. Because sometimes it may be possible that third-party fonts are causing issues so enable only those fonts that are supplied by Apple.
  • Move all other font caches to the trash.
  • Disable all login or startup items.
  • A dynamic loader cache (OS X 10.5.6 or later) can cause problems like a blue screen freeze at startup, so, deleting it can fix problems. 

Some Features Will Be Missing

Once the Safe Boot is finished, and you’re at the Mac desktop, your system will be operating in Safe Mode.

But remember that not all Mac OS X features operate in this special mode. Specifically, the following written capabilities will either won’t work at all or be limited.

  • DVD Player may not work.
  • iMovie may not be able to capture video.
  • Devices connected to the audio in or audio out may not function.
  • Internal or external modems may not operate.
  • AirPort cards may not work and this depends on which version of the OS and the card is in use.
  • Quartz Extreme can’t run. Applications that use Quartz Extreme features, like translucent windows, may not work properly.
  • Network file sharing will be disabled in the OS X 10.6 and later versions.

How to Initiate a Safe Boot and Run in Safe Mode

Do the following to Safe Boot your Mac with a wired keyboard:

  • Shut down your Mac computer.
  • Press and hold the shift key.
  • Start up your Mac machine.
  • Release the shift key once you see the desktop or the login window.

Do the following to Safe Boot your Mac with a Bluetooth keyboard;

  • Shut down your Mac machine.
  • Start your Mac computer up.
  • When you hear the sound of your Macs startup, press and hold the shift key.
  • Release the shift key once you see the desktop or the login window.

You can troubleshoot the issue you are having with your Mac running in Safe Mode, like by deleting an application that’s creating problems, launching Disk First Aid and repairing permissions, or removing a startup or login item that’s causing issues.

How to Install (Direct Download) OS X El Capitan on Mac

It’s a matter of no doubt that the OS upgrade is highly recommended because it greatly improves the performance of Macs. Installing OS X EI will also do so provided they are capable of running Yosemite. While installing this version, you may come across some interruptions and issues. If this happens in your case also, in most of the cases, you need to restart it all over again.

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Although you can’t download OS X El Capitan official from any other site other than the Mac App Store. So here is a reliable workaround for those who are experiencing similar problems with the OS X upgrade.

Installing El Capitan

While downloading OS X El Capitan through the Mac App Store, a raw package (.pkg) file gets downloaded from the Apple server. MAS process this file to download it and then convert it into an executable (.app) file, while downloading the package.

Start with downloading the raw package directly from the Apple server with the help of an appropriate manager. Because it will minimize the risk of download errors and speed up the download process. Then configure the system and customize its settings in such a way that the MAS download and install the latest version of OS X from the locally downloaded raw package, not the one version available on the Apple server.

At the end of the download, the result will be the same as you would get if you had downloaded OS X El Capitan directly from MAS. This only thing has been performed to skip the annoying download disturbances which cause the slow download speeds.

Just follow the below mentioned instructions to make a successful OS X El Capitan [Direct Download] download:

The very first step to start the process is, download the El Capitan package (.pkg) file from the Apple server with the help of a suitable download manager. Also ensure that the version you’re downloading is the latest version of El Capitan which has been released on the MAS prior to download the package.

You need to configure your Mac once you have got the raw package (ftk3252456602304584541.pkg), because the MAS use your Mac as the source for downloading OS X El Capitan. To do so, first of all you have to edit the hosts file and point the root domain of the download URL (osxapps.itunes.apple.com) to localhost (127.0.0.1). Follow the steps below, to modify the hosts file as required:

  1. Open Terminal from the Applications list or Launchpad.
  2. Type “sudo nano /etc/hosts” and click the return key. You’ll be asked to enter your password, input your admin password. Now the hosts file is open in editable mode within the Terminal window.
  3. To the end of the file, add the following line: “127.0.0.1 osxapps.itunes.apple.com”.

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  1. Press control + X (^X), then Y and click on the return option to save the file and return to Terminal prompt.

It’ll point the root domain osxapps.itunes.apple.com to localhost IP of your computer.

Important Note: Sometimes, for the changes to take effect, you might need to flush the DNS cache. Type “sudo killall -HUP mDNSResponder” in the command line and click on the return option to flush DNS cache.

Next, you have to replicate the path of the source package on your machine in the same way as it is delineated in the original URL. Only then, the MAS will be able to download the package from localhost server.

You need to build the same directory structure on your system within a specific folder, and then assign that folder as the root of the localhost server to replicate the original download URL on localhost,.

Important Note: Python id preinstalled in OS X, which natively includes a SimpleHTTPServer by default. This server may turn any directory on your Mac computer into a web server directory (on localhost).

For instance, create a folder named “osxapps_local” on the Desktop, and delineate the directory structure of the package URL under it. Follow the below written steps to create the directory structure and, then host “osxapps_local” as the root directory on localhost.

  1. Open Terminal from the Applications list Launchpad.
  2. To enter the Desktop folder, type “cd Desktop” on the command line and click on the return button.
  3. To create the root directory of the same name on the Desktop, type “mkdir osxapps_local” and click on the return option.
  4. Type “cd osxapps_local” and hit return to go to the newly created folder.
  5. Enter the following command: “sudo mkdir -p ./apple-assets-us-std-000001/Purple3/v4/74/d2/82/74d28291-9db9-7ae2-305d-9b8b3f5fd463/” to create the relative path inside the root folder. Type the admin password when prompted for the password.
  6. Copy the source package (ftk3252456602304584541.pkg) file which you have downloaded before and paste it in the last folder of the directory tree that was created within the root folder. Click on Authenticate when prompted, and enter the system admin password.
  7. The Terminal prompt points to the root directory inside Desktop. Now, you have to host this folder on localhost and in order to do so, run the following command in the Terminal prompt: “sudo python -m SimpleHTTPServer 80”. Enter the admin password and click on the Allow option when the the subsequent message prompt. It’ll start the localhost server in the Terminal window, and do not close the terminal window until the process is not over.

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Enter the URL of the original package in your browser to check the status of the local server setup, and it’ll also help you to check the download speed. The speed will be high because it is downloading from the localhost server.

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Now, launch the Mac App Store and install OS X El Capitan in general way. Now the MAS will download it at a high speed from the local server. You may proceed with the installation once the download is complete by clicking on Continue button while the setup launches.

Important Note: During the installation process, your Mac may request resources from the “osxapps.itunes.apple.com” domain. Thus, it is recommended to remove the entry from the hosts file before proceeding with the installation.

Is this method Genuine or not?

You might be thinking if this workaround to install OS X El Capitan is genuine enough or not. Have trust bacause it’s as genuine as the official method. Because here you’re downloading the same raw package that Mac App Store requests while downloading OS X El Capitan. You are using MAS to convert the raw package into the executable app file. The only difference between the two methods is the location of the raw file that Mac App Store downloads from (localhost instead of Apple server).

Mac App Store downloads the update from a distinct URL, and there is only one directory structure (with only one file in it) which you have replicated on the localhost server. You’ll not be able to download the package from localhost if Mac App Store’s target URL did not match the relative path on localhost. You may verify its build number (15A284) by clicking on “About This Mac” from the Apple Menu once El Capitan has been installed.

Additionally, for the original disk image file (InstallESD.dmg) found within the processed OS X El Capitan app package, there have been MD5 and SHA1 hash values provided so that you can erify the authenticity of the file using its MD5 or SHA1 (provided below) if you want to download the raw package (ftk3252456602304584541.pkg) from alternate sources, such as torrents.

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InstallESD.dmg

SHA1: 5e21097f2e98417ecc12574a7bb46a402594ea4a

MD5: d54b388282228df41f40e95649e8bc32

ftk3252456602304584541.pkg

SHA1: 8ff3e26ec16aece573b3cea680b0df67f85ccd8a

MD5: f46f412a5a74b0122ac1a317d604758a

El Capitan – Single Download Multiple Installations

If you or any of your friends has already downloaded the raw package on any other device, you can simply upgrade to El Capitan using the above method. For that you just need to copy the file to your own Mac. Moreover, you can directly use the processed app package created by Mac App Store on a single device, to install El Capitan on other devices if you have multiple Macs registered with the same Apple ID.

Once MAS has completed downloading the setup, go to the Applications folder and take a backup of the “Install OS X El Capitan.app” file. Copy the file to the Applications folder of that computer and double click it to run the setup to install El Capitan on other Macs registered with the same Apple ID. From the installer app package, you may also create a bootable USB installer for OS X El Capitan.

How to Settle the Issue if Mac App Store not Working in OS X Yosemite

Have you upgraded your Mavericks to OS X Yosemite on your MacBook Pro, MacBook Air, or iMac, and it has made your system critical for you? Are you facing a problem because your Mac App store not working completely in OS X Yosemite or it’s showing blank pages in Yosemite? Many of the Mac users have stated a problem about Apple Mac app Store that it’s not working in OS X Yosemite.

mac app store

Usually users face this issue after they Click on the OS X Update button. , Actually this is a kind of bug which causes this problem. It’s a very puzzling situation that you can’t access your App store on the device, because in such situation you will not be able to download by required apps on MacBook Air, MacBook Pro or iMac. So there is a need to solve this issue.

If your Mac app store becomes unresponsive, you can’t download several Good software programs, Utility apps and many more on your own Mac computer. There are two possible solutions explained and one of the two may resolve your concern if your Apple Mac app store not working in OS X Yosemite (10.10).

Solution 1

The issue may be because of Third party NTFS software on Mac or Connected partitions with versions of Microsoft Windows which includes NTFS file system. You may resolve it through below written steps:

  1. Choose the Apple menu
  2. Select the option “System Preferences’.
  3. Choose the option “View menu” and select “Spotlight”.
  4. Click on the Privacy tab, then click on the “+” Sign to add your NTFS system, partitions or connected devices.From the folder selection pan, select your BOOTCAMP partition or drive from the sidebar if you’re using Boot Camp, then click choose to deter this issue from occurring again.

There are a few third-party NTFS Software’s which have their own System preferences that will also allow you to execute the Similar action as using the Privacy tab of the Spotlight preferences, or it will give you the permission to temporarily disable them.

Once you exclude the connected NTFS resource in the Spotlight preferences, the Mac App Store will become responsive when you click the Updates icon.

Solution 2

Otherwise, you may downgrade your Mac OS until the issue doesn’t move off.

Best Practices to Make Your Computer More Secure

Be it your house, business, or machine, security is a challenge. This document is written from the security prospect of your computers. This write is about how you can protect your computing machines, data stored on them, accounts, and other identities & passwords. So here more technical security precautions are discussed which can be applied to laptops as well as desktops and you can adopt them as an independent administrator or a pro. Before implementing below written security precautions it’s important to notice that a few of precautions may depend on the communication protocol between the machine and the network.  If your local network or computer is managed by a support service provider, have a word with your provider before implementing any changes in order to keep the problems at a bay concerned with your network connection and machine.

Make Your Computer More Secure

Here a few best practices are explained to protect your computer:

Praxis the principle of least privilege (PoLP)

Keep the controls of your system by yourself and don’t give other the privilege to own your system. Practice the principle of least privilege and do not log into a computer as an administrator. Change the login account settings and customize them because if you’re running your system as an administrator, you are giving somebody else’s the right to hold the controls of your system. It leaves your machine more vulnerable to safety perils and trade on.

This kind of security patches brings more risks as these high-privilege accounts let the attackers monitor and attack on your system. Such perils can create extreme damage even if you’re visiting an unfamiliar Internet site or opening a malicious link or an email attachment. This sort of risks can further reformatting your hard drive, wipe out all your files, and manipulate or creating a user account with administrative access. But if it’s necessary to perform tasks as an administrator, make sure that you always follow security procedures.

Run a security application

Run a security application

It is very much important to download and run a security application to keep your system safe and maintain its security irrespective of the platform your system is running on. Security software are the tools to help you to protect the files, software and personal information stored on the system. They alert you if there is any potential threat.

Keep all existing software updated

software updates

Keep all your applications updated because every here and there new virus definitions release, which bring more perils to you as a user. Plus, outdated applications don’t let the system to perform to its full extent.

Keep the backup of all your important data and files

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Keep the back up your data otherwise you may lose the access of your data permanently. If you keep back up of your information frequently, it’ll help to secure your data even if there is hardware failure, virus attack, and your operating system crash. For the same reason it’s recommended that save files in multiple places like cloud, external hard disk, etc.

Jessica is an expert tech writer and work for computer repair service provider company, who writes about technicalities involved with the system’s hardware as well as software and always discuss about latest tips and tricks about virus removal and data recovery services.